| Q: |
When I install the driver for the DS6618 digital camera, I receive an
error message about driver compatibility. |
| A: |
This message
simply indicates that the software has not been verified by Microsoft Corporation, and is
no cause for concern. The camera and its software are fully supported by Oregon Scientific
and are Windows 2000 and XP compatible.
Please continue the software installation process by selecting “yes” on the
prompt asking if you would like to continue. |
|
|
|
| Q: |
My picture is grainy, out of focus or off-center. |
| A: |
Please be aware
that subtle movements can effect picture quality and clarity. When taking pictures, ensure
that you remain still while pressing the shutter button.
Also, for cameras without a flash, ensure that your subject has sufficient lighting. |
|
|
|
| Q: |
I am not able to e-mail pictures taken using the Photo Base software
(models DS3868, DS3898, DS3899 or Y-cam series). |
| A: |
This feature is
available for users with POP3 or IMAP4 e-mail accounts. If you use Netscape Messenger,
Outlook, Outlook Express or any other POP3/IMAP4 program, this feature should work
properly.
This feature will not work with many commercial online providers (such as AOL, Compuserve,
etc.) who may use proprietary mail software.
To work around any issues you might be experiencing, save the images to your hard drive
and manually attach them to a message using your e-mail software. |
|
|
|
| Q: |
When I connect the camera, open Photo Base and select ACQUIRE, I receive
the error "Camera not found." |
| A: |
First, verify
that the camera is properly connected to the USB port and turned on.
Next, ensure that the USB drivers are installed properly. If you are connecting the camera
to a USB port located on a hub, keyboard, or the front of the PC, you may wish to connect
it to a USB port located on the back of the PC.
It is a good idea to shut down all other programs that might be trying to use the USB
port. To do this, close any running applications before attempting to download the images.
|
|
|
|
| Q: |
After installing the Photo Base software, I receive errors when starting
my computer, or when I try to use some applications . |
| A: |
Please
reinstall the application that is giving you an error message. |
|
|
|
| Q: |
What kind of image technology do OSI digital cameras use? |
| A: |
Our current
digital cameras, the DS6868 & DS6888, are based on CMOS technology. |
|
|
|
| Q: |
I am receiving the error message “Missing strng #1” on my
Windows XP based PC when I try to install the CD that came with my DS3868/3898/3899
camera. |
| A: |
This can occur
if a newer version of Installsheild has been installed on your PC prior to the
installation of the camera software.
To resolve the issue, please follow these steps:
1. Rename the folder “C:\Program Files\Common Files\InstallSheild” to an
arbitrary name, for example, “C:\Program Files\Common
Files\Backup_InstallSheild”
2) Restart the camera software installation. |
|
|
|
| Q: |
I am unable to install my DS3899 camera software on my Macintosh. |
| A: |
DS3899 camera
software is only compatible with Mac OS 9.2 and lower. |
|
|
|
| Q: |
Is the USB cable that came with the Y-cam compatible with USB 2.0 |
| A: |
The Y-cam is
USB 1.X only and does not support usb 2.0. |
|
|
|
| Q: |
When the DS3899 is used as a web cam how many frames per second (FPS) does
it transmit? |
| A: |
When the DS3899
is in web cam mode, it transmits around 13 FPS at 320 x 240 resolution, connected to a
Pentium 3 667MHZ PC with 128M SDRAM. |
|
|
|
| Q: |
What mega pixel is supported by the Y Cam? |
| A: |
The Y Cam
supports 0.3 megapixels. |
|
|
|
| Q: |
Does the Y -Cam have the ability to zoom? |
| A: |
No, the Y-Cam
does not include a zoom feature. |
|
|
|
| Q: |
What are the aperture ratings for the DS3899? |
| A: |
Aperature
ratings for this camera are not available. |
|
|
|
| Q: |
What is the average battery life of the DS6618? |
| A: |
The battery
life of the camera is usually 500 pictures per charge. |
|
|
|
| Q: |
Does the DS6618 offer flash ability? |
| A: |
No, the DS6618
does not have a flash feature. |
|
|
|
| Q: |
When I am installing software for my camera, I get an error message:
“ Error in Ikernel.exe” on my PC. I have Windows XP Home Edition. What should I
do? |
| A: |
This error
message may appear if one or more of the following files are missing from your
Windows\System32 folder:
Stdole32.tlb
Stdole2.tlb
Stdole.tlb
To resolve this issue, expand the appropriate file from the Windows XP CD:
1. Click START
2. Click RUN and then type: CMD.
3. Click OK
4. To change the root folder of the drive C, type cd\, and then press ENTER
5. Insert the Windows XP CD into your CD ROM drive, type:
Expand cd_drive_letter:\i386\filename.tl_drive:\windows\system32\filename.tlb
6. Press ENTER.
Filename is the name of the file that you want to expand and drive is the letter of the
drive where Windows is installed.
For help with EXPAND command, type EXPAND /? At command prompt.
For more information please visit the following website:
http://support.installshield.com/
kb/kbresults.asp?source=error_central&pm=All& txterrnum=0x80070725
&gv=1&submit.x=55&submit.y=21 |
